Report on the State of
Corporate Use of Smart Devices

Based on a CLOMO user survey conducted
in 2013

Based on CLOMO user survey results, this document discusses the state (e.g. implementation objectives and issues) of use of smart devices by companies that have made company-wide smart device implementation.

Survey overview
・Survey title:CLOMO Customer Survey 2013
・Survey subjects:350 CLOMO user companies (randomly selected)
・Number of respondent companies:161 companies (*one response per company)
・Survey method:web questionnaires via e-DM
・Survey duration:Monday, November 11, 2013 to Friday, December 27, 2013
・Surveyed by:i³ Systems, Inc.

1. High expectations for the efficiency of
out-of-office work at the implementation
of smart devices

High expectations for the efficiency of out-of-office work at the implementation of smart devices

For the objectives of implementing smart devices (multiple responses), most respondents answered “email correspondence from outside the office (78%),” followed by “as a sales tool (55%)” and “to access to internal systems (53%).”
Higher ranked answers are efficiencies focusing on mobility, which is a distinctive characteristic of smart devices, and many companies seem to have had high expectations for the efficiency of out-of-office work with the implementation of smart devices.

2. “Administrator’s operational costs” and “concerns over security” are the most important considerations for the implementation

“Administrator’s operational costs” and “concerns over security” are the most important considerations for the implementation.

For the issues on smart device implementation (multiple responses), many respondents answered “risk of lost devices (77%)” and “security concerns such as information leakage (75%),” followed by “burden related to operations management of administrators (55%).” From the top two answers, it is seen that most of the companies seem to be aware of the potential security risks, such as information leakage, due to problems like a lost device.
Also, majority of the companies selected the “burden related to the operations management of administrators,” which shows that many companies seem to recognize the issues related to management and operations after implementation of smart devices.

3. BYOD buzzword becomes a thing of the past.
BYOD is now a realistic option when
introducing smart devices

BYOD buzzword becomes a thing of the past. BYOD is now a realistic option when introducing smart devices.

The results were “already implemented (21%),” “scheduled to be implemented and the plan is in progress (14%),” and “considered but decided not to implement (19%),” which show that about a half of the companies have considered or are currently considering implementing BYOD.
BYOD is lately recognized as a buzzword and we assumed that only a limited number of companies would actually decide to implement it. However, several companies are realistically considering implementing BYOD. Since the number of companies that implemented BYOD is about the same as the number that suspended implementation, companies are recognizing the benefits of BYOD and necessity of addressing shadow IT, while there are still more than a few issues and difficulties to overcome to implement BYOD to business.
For the benefits and issues on BYOD implementation, please see our summary, BYOD guideline 2013(Japanese Only)

4. “Security” tends to be more emphasized
on than the “cost” for OS selection

“Security” tends to be more emphasized on than the “cost” for OS selection

The answers for currently implemented smart devices (multiple responses) were “iPhone (48%),” “iPad (91%),” “Android phone (24%),” and “Android tablet (15%).”
According to a study by MM Research Institute (*), companies that select iOS and Android emphasize security and cost, respectively. Considering these results, it is thought that more companies tend to emphasize security when selecting smart devices for business use.

*Source: “Survey on the implementation and provision status of and needs for mobile phone/smartphone implementation for business users” MM Research Institute, Ltd. (2013)

5. About 80% of the companies are shifting to
the full corporate-wide implementation
of smart devices

About 80% of the companies are shifting to the full corporate-wide implementation of smart devices

As responses for the departments where smart devices are currently provided (multiple responses), 39% of the companies answered smart devices are provided to “almost all departments.” Job positions of those who companies provide smart devices to (multiple responses) are “all employees (37%) and “any employees depending on purpose (48%).” The survey also showed 85% of the companies made corporate-wide implementation. It seems that companies are shifting to the full operation phase from the consideration phase of smart device utilization for business. Also, since more than 80% of the companies are using smart devices in their sales department, it is assumed that their aim is also to improve the efficiency of out-of-office work.

6. For functional aspect, “their usability” is
more emphasized on than “the presence”
for management and operation services

For functional aspect, “their usability” is more emphasized on than “the presence” for management and operation services.

General satisfaction levels are studied on the usability of CLOMO’s representative products, CLOMO MDM, CLOMO SecuredBrowser, CLOMO SecuredDocs, and CLOMO SecuredMailer; 40% of the correspondents answered “very much satisfied” and “satisfied,” and on the usability of the administration screens, 24% of them answered “very much satisfied or satisfied,” 57% “average” and 14% “not satisfied or not at all satisfied.” Some of the comments from those who were not satisfied revealed that many companies with more than 100 managed devices demand simple, easy management of a large number of devices, and many companies with less than 100 managed devices demand simple operations that do not depend on the IT literacy of the persons in charge. These made us think again that although functions are adequately provided for smart devices management, we still have some room for improvement of usability.

Click here for more details on CLOMO
Click here for more details on CLOMO MDM
Click here for more details on SecuredBrowser
Click here for more details on SecuredDocs
Click here for more details on SecuredMailer

Summary

The survey results showed us that more and more companies are making corporate-wide smart device implementation and considering BYOD implementation, which reminds us that smart device utilization has been steadily accepted in Japan. We also found that more improvements are required for management and operation services of the CLOMO series.
The information in this document reflects only a part of the survey results. Respecting each customer’s response, feedback, and voice, including some requests for functions, i³ Systems would like to endeavor to improve and provide services to realize smart device management and operation platform services as the best solution for the various management, operation, and utilization styles demanded by each customer.

Last, despite any inconvenience caused to some customers and partner companies in the course of making service improvements, thanks for the continuous support of the CLOMO series. CLOMO MDM has won the No. 1 market share for three consecutive years in the MDM domestic market. We would like to express our sincere appreciation to customers and partner companies who have supported the CLOMO series with keen anticipation, as well as all concerned in the CLOMO user survey 2013 who have given such a great opportunity for us to provide such findings.

※ If you wish to cite or reprint information in this document, please contact us through this form