REMOTE OPERATION SUPPORT SERVICE

For an emergency,24 hours a day, 365 days a year
emergency support service is provided

Supported Platforms: iOS / Android / Kindle

Operators provide 24 hours a day, 365 days a year support services including midnights and holidays

CLOMO MDM Remote Operation Service. (24/365)

Prevents information leakage with the device lock and intialization functions

Only because smart devices can be freely and easily carry about, problems, such as device loss or theft can happen during midnight and holidays. With this service, there is no problem even if an emergency happens when the IT administrator is absent. If a device user directly contact an operator, he/she, on the behalf of the user, will take emergency measures including device lock and initialization.
Implementation of this service will reduce further the risks of information leakage and reduce hours on duty of IT administrators.

No need to worry as you can remotely lock or initialize the device by calling the operator

  • STEP 1
    Emergency

    Device lost or stolen
    Forget the password for a device

  • STEP 2
    Emergency call to the support desk

    Request to lock the device
    Request to initialize the device
    Request to unlock the device password

  • STEP 3
    Remote operation

    Request to lock the device
    Request to initialize the device
    Request to unlock the device password

  • STEP 4
    Report of operation completion to the customer company

    Report of operation completion to the customer company

Remote service Descriptions
Device lock Remotely lock a smart device to prevent it from unauthorized use.
Device initialization Remotely initializes data stored on a smart device.
Unlock device password Remotely unlocks the forgotten password setting when the device-locked smart device is found.

How to Start Remote Operation Service

  • CLOMO MDM
  • Apply for CLOMO MDM Remote Operation Service (24/365)
  • Settings at customers site
  • Settings at our site
  • Start the use of the service
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